The customer service experience is vitally important to Italian Aroma Coffee, and this is something we take great pride in. We aim to resolve any issues or problems for our clients, so that they can run their coffee businesses effortlessly, efficiently and profitably. Therefore, we assign clients a dedicated, office-based customer service representative.
Just a phone call or quick email away, they will be on hand to deal with any day-to-day accounts, products, delivery-related enquiries, and make regular calls to your managers to take coffee orders.
A regional account manager will look after your in-the-field queries and carry out site visits. Our marketing team will make themselves available for any coffee branding and marketing enquiries. Our technical service team will arrange services on all equipment, carry out ad-hoc repairs and deal with any problems and issues as they arise.
That is our promise to you.